Our Delivery and Returns Policy

Terms and Conditions:

Wachuuzi.com Delivery and Returns Policy

You may return most new, unopened items within 3 days of delivery for a full refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.


we can deliver to virtually any identifiable address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate delivery times/dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, delivery times/date estimates may appear on the delivery quotes page.

Please also note that the delivery rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping/courier companies we use, all weights will be rounded up to the next full kg

Personal Hygiene Products Once open can not be returned,

Perishable products can not be returned,

Fresh perishable products will be delivered on express courier and will normally cost extra depending on location and weight.

We may amend our terms and conditions; from time to time without giving you notice